What locations do you ship to?

We package & ship orders to nearly every country across the globe but transit times do vary from location to location. 

How long does an order take to arrive once shipped?

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses. We typically take 1-3 business days to handle & process your order. The typical delivery time frame is anywhere from 3-14 business days depending on where the receiving country is. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to ask@etalapparel.com for additional assistance in this matter. 

Will I receive a tracking number for my package?

A tracking number will be sent as soon as your order is ready to ship.

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

Prices on our webpage should be displayed in your countries currency, if they are not there is a tab you can toggle at the bottom of the page. Our prices include tax and thus are completely covered at our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.